Frequently Asked Questions
How soon can I expect the products I have ordered?
We pride ourselves on a quick turnaround, order by 12.00 hrs for guaranteed next day delivery, Monday to Thursday. Friday orders placed by 12:00 hrs will be delivered Monday. Subject to stock availability.
If the item is showing ‘Out of stock’ how soon can I expect to it to be available again to purchase?
If the item you require is currently showing out of stock, we aim to replenish as soon as possible, usually within 5 – 10 days. If you wish to be informed when it is available, please hover over the ‘Out of stock’ wording and submit your email address. We will be right back to you with a date you can rely on.
Can I buy a quantity that is not available on the website?
If you require a quantity that is not one of our standard pack sizes please contact us to discuss your requirements, we are always happy to help where we can.
Can I return goods?
We operate a non-return policy unless the goods are faulty. If the goods you receive are faulty please contact us to discuss arrangements to rectify the situation.
How much is delivery?
Our delivery service provides you with the ability to track where your item is by our carrier as long as you supply an email address when you purchase.
Applicable to UK addresses only :
Orders under 10kg £6.00
10kg – 20kg £12.50
20kg – 30kg £18.00
30kg – 40kg £24.00
40kg – 50kg £30.00
Excludes Northern Ireland and the Scottish Highlands – please call for delivery charges.
Also deliveries over 50kg – please call for delivery charges.